1. About This Policy

This Privacy Policy describes how Strongback Industries ("we", "us", "our") collects, uses, stores, and protects personal information when you use our website or engage with us for fabrication and welding services. We are committed to handling your information responsibly and in accordance with applicable privacy laws, including the Florida Information Protection Act (FIPA) and, where applicable, the California Consumer Privacy Act (CCPA).

By using our website or providing us with your personal information, you consent to the practices described in this Policy.

2. Information We Collect

Information You Provide Directly

We collect personal information you provide when you contact us, request a quote, or engage our services. This may include:

• Name and contact details (phone number, email address)
• Business name and address
• Project details, specifications, and site information
• Payment information (processed securely through our payment providers — we do not store card details)
• Communications you send to us by phone, email, or through our website contact form

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on site
• Referring website or search terms
• Device type and operating system

This information is collected through cookies and standard web analytics tools (such as Google Analytics) to help us understand how our website is used and improve our online presence.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services — processing quotes, managing projects, communicating about your order, and delivering or arranging collection of finished work
• To respond to enquiries — answering your questions and providing information about our capabilities and services
• To process payments — handling invoicing and payment for services rendered
• To improve our business — understanding what services clients need, improving our processes, and developing our service offering
• To comply with legal obligations — maintaining records as required by applicable law, including tax and business records
• To send service-related communications — project updates, completion notices, and follow-up regarding your order

We do not use your personal information for automated decision-making or profiling.

4. Marketing Communications

We may occasionally send information about our services, capabilities, or relevant industry content to clients who have previously engaged with us. You can opt out of marketing communications at any time by replying "unsubscribe" to any email or contacting us directly at strongbacktrailers@gmail.com. Opting out of marketing will not affect service communications related to active projects.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers — we may share information with trusted third-party providers who assist with our operations (such as freight carriers for delivery, payment processors, and email service providers). These providers are bound by confidentiality obligations and may only use your information to provide the specific service.
• Legal requirements — we may disclose information if required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of Strongback Industries, our clients, or others.
• Business transfers — in the event of a sale, merger, or transfer of our business, client records may be transferred as part of that transaction. We will notify affected clients in advance where practicable.

6. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and gather analytics data. We use the following types of cookies:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website. We do not use advertising or tracking cookies.

7. Data Retention

We retain client records, project files, and associated communications for a minimum of seven years to comply with business record-keeping requirements. Website analytics data is retained in accordance with the default settings of our analytics provider (typically 26 months). You may request deletion of your personal information at any time — see Section 9 for how to make this request.

8. Data Security

We take reasonable steps to protect the personal information we hold from unauthorised access, disclosure, alteration, or destruction. These measures include secure email communications, access controls on business systems, and using reputable third-party payment processors who maintain their own security standards.

No data transmission over the internet or electronic storage system can be guaranteed as completely secure. While we work to protect your information, we cannot guarantee its absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request deletion of your personal information, subject to our legal record-keeping obligations
• Opt-out of marketing — unsubscribe from marketing communications at any time
• Data portability — request your information in a portable format where technically feasible

To exercise any of these rights, contact us at strongbacktrailers@gmail.com or (941) 755-3111. We will respond within 30 days. We may need to verify your identity before processing your request.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any website you visit.

11. Children's Privacy

Our services are directed to businesses and adult individuals. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date. We encourage you to review this Policy periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: